Privacy policy

Privacy and cookie statement EURO-LEDS BV
10-09-2020

Your privacy is for EURO-LEDS B.V. very important. We therefore adhere to the privacy law. This means that we:

• Clearly record our purposes before we process your personal data, through this privacy statement;
• Store as little personal data as possible and only the data that is necessary for our purposes.
• Request explicit permission for the processing of your personal data, if permission is required.
• Take necessary security measures to protect your personal information. We also impose these obligations on parties that process personal data for us.
• Respect your rights, such as the right to access, correct or delete your personal data processed by us.

Your data is safe with us and we will always use this data properly. In this privacy statement we explain what we do on our website and at the web shop www.gyo.be with information that we learn about you.

If you have any questions or would like to know exactly what information we keep about you, please contact EURO-LEDS B.V ..

Processing order

When you place an order with us, we use your personal data to handle it properly. We may then give your personal data to our delivery service to have the order delivered to you. We also receive information about your payment from your bank or credit card company. For this we use your name and address, telephone number, billing address, e-mail address, payment details, gender, date of birth, nickname, profile picture and IP address. We have a legitimate interest in this. We keep this information for two years after your order has been completed. We keep certain customer data longer in connection with the legal fiscal retention obligation.

Provide to third parties

We work with certain companies that may receive your above-mentioned personal data from us.

We work together with:
• Our payment provider Bank van Breda
• Our postal company TNT, Feddex, GLS, PostNL, Select Courier

Contactformulier

With the contact form you can ask us questions or make requests.
For this we use your company name, name and address details, telephone number, e-mail address, Business activity and IP address. We have a legitimate interest in this. We keep this information until we are sure that you are satisfied with our response and six months thereafter. This way we can easily access the information for follow-up questions. We can also train our customer service to become even better.

Download our brochure

When downloading our brochure, we ask for your name and email address. By entering this information, we assume that you agree to the use of your email address to keep you informed of the latest updates. We use Mailchimp for this. We share your name and email address with Mailchimp. Mailchimp gives us insight into who opens the newsletters, who clicks on a link, etc. MailChimp is certified by the EU-US Privacy Shield.

Statistics and Profiling

We keep statistics about the use of our website. We use these statistics to improve our online store, for example to show only relevant information. We may combine your personal data to learn more about you. We will of course respect your privacy at all times. If you do not want this, you can always report this to us.
For this we use your Company name, name and address details, telephone number, e-mail address, Business activity and IP address. We have a legitimate interest in this. We keep this information for one year.

Advertisement

We would like to send you information about offers and new products or services. We do this:
• by mail
• by email
• via social media
• by phone

You can object to this advertisement at any time. Each letter tells you how. Each email contains an unsubscribe link. You can block us or use the unsubscribe option. You can indicate this when you receive a call. You can also report this via your account.

Location data

Sometimes it is necessary for our website www.gyo.be to find out where you are. We will then ask separately if we are allowed to know this and only if you give permission, we will receive this information.
For this service we use the navigation and location software on your phone, tablet or computer. We have no control over what the makers of this software (such as Google or Apple) do with it. So always read their privacy statements.

Disclosure to other companies or institutions

With the exception of the aforementioned partners, we will under no circumstances give your personal data to other companies or institutions, except if we are legally obliged to do so (for example if the police requires this in the event of a suspicion of a crime).

Statistics

We keep statistics about the use of our webshop
Our website includes social media buttons. The administrators of these services use this to collect your personal data.

Cookies

Our website uses cookies. Cookies are small files in which we can store information so that you do not have to enter it every time. But we can also see that you are visiting us again.
When you visit our webshop for the first time, we show a notification with an explanation about cookies. We will hereby ask for your consent to the use of these cookies.
You can disable the placing of cookies via your browser, but some things in our webshop will no longer work properly.

Google Analytics

We use Google Analytics to keep track of how visitors use our website. We have concluded a processor agreement with Google. It contains strict agreements about what they can keep. We allow Google to use the obtained Analytics information for other Google services. We do not allow Google to anonymize the IP addresses.

Security

Security of personal data is very important to us. We ensure that your data is properly secured with us. We always adjust security and pay close attention to what can go wrong.

Changes to this privacy statement

When our website changes, we must of course also adjust the privacy statement. So always pay attention to the date above and check regularly for new versions. We will do our best to also announce changes separately.

Access, change and delete your data

If you have any questions or would like to know what personal data we have about you, you can always contact us. See the contact details below.

You have the following rights:
• receive an explanation of what personal data we have and what we do with it
• access to the exact personal data we have
• having errors corrected
• having personal data removed
• withdrawal of consent
• object to a particular use
Make sure that you always clearly state who you are, so that we can be sure that we do not modify or delete data from the wrong person.

To file a complaint

If you feel that we are not helping you in the right way, you have the right to file a complaint with the supervisory authority. This is called the Dutch Data Protection Authority.

Contact details

EURO-LEDS B.V.
info@gyo.be
+32 475 55 54 54